customising eeyo products

customising your eeyo pieces is a unique experience we offer our customers, but before you start - heres everything you need to know! 

HOW IT WORKS ⊹ ࣪ ˖

step one: choose your piece 

head through our website as normal, and select your preferred style, colour and size. Please ensure you check our size guide before ordering as your item is customised and we want to make sure you have the right fit! 

step two: customise it! 

in the product page, use our customisation tool to select the rhinestones you like. You'll be able to drag and drop the rhinestone motifs into place so you can decide exactly how and where you want them! Please note: we have tried our best to make sure the rhinestones accurate in size and scale with the imagery, however please allow for variables in placement appearance as sizing in apparel goes up. 

step three: we get to work!

once your order is placed, we will create your customised eeyo piece in our Brisbane studio. As each item is customised please allow 24-48hrs for your order to be processed. 

step four: its yours!

your order arrives to you and is ready to wear. Please remember to follow our care instructions to keep your rhinestones looking their best. 

 

BEFORE YOU ORDER: 

Check your size carefully 

Please check our size guides and select your correct size before placing your order. If you are unsure about sizing, please contact hello@eeyo.shop for assistance - we are always happy to help! 

Because the product is customisable - we cannot accept change of mind returns or size exchanges once your customisation order has been made. Please note this does not affect your rights under Australian Consumer Law 

Double check your design 

Please carefully review your garment and rhinestone selection and placements before completing checkout. Once production has commenced, we may be unable to accommodate changes to your order. 

 

CARE & WEAR: 

We want your custom eeyo pieces to sparkle and shine for as long as possible! Rhinestones are delicate embellishments and how you wear, wash and care for your garment can affect their longevity. 

Please wait 24 hours before washing

Allow at least 24 hours after receiving your customised garment before washing it. This allows the rhinestone adhesive time to set fully. Avoid washing, soaking or exposing your garment to moisture during this period. 

Normal wear and tear: 

Rhinestones are embellishments and may loosen or fall off over time due to regular wear, friction, stretching, washing or accidental impact. Rough handling, snagging and repeated rubbing against bags, accessories or other surfaces may also affect their longevity.

A small amount of wear can occur with use, particularly on garments worn for dancing, festivals and other high-movement activities. Treat your rhinestones with care to help keep them sparkling.

However, rhinestones falling off because of a manufacturing or application defect may not be considered normal wear and tear. Your rights under Australian Consumer Law still apply.

Washing your customised piece: 

  • Wait at least 24 hours before the first wash.
  • Turn your garment inside out before washing.
  • Hand wash gently in cold water where possible.
  • If machine washing is necessary, use a gentle cold cycle and place the garment in a protective laundry bag.
  • Avoid bleach, harsh detergents, soaking and fabric softeners.
  • Do not wring, scrub or aggressively rub the rhinestone areas.
  • Avoid tumble drying. Air dry gently, away from direct heat.
  • Do not iron directly over rhinestones. Avoid applying heat to embellished areas.

Returns, Refunds & Exchanges: 

because each customised eeyo piece is created to your individual specifications, we do not accept change-of-mind returns or exchanges for sizing or design preferences once your custom order has been made.

Please take the time to confirm your selections before purchasing, and contact us at hello@eeyo.shop if you need help.

We want you to love your eeyo pieces. If your item arrives faulty, damaged, incorrect or does not meet a consumer guarantee, please contact us at hello@eeyo.shop with your order number and photos where possible. We'll assess the issue and work with you on an appropriate resolution in accordance with Australian Consumer Law.

Normal wear and tear resulting from use or failure to follow care instructions is different from a product fault. However, every issue is assessed on its circumstances, and your statutory rights are not excluded by this policy.